In today's era, Technology has important effects on business operations. No matter the size of your enterprise, technology has both tangible and intangible benefits that will help you make money and produce the results your customer’s demand. Customer expectations are rising for product support and inquiry from the Organization. Simpler customer interactions for various services and support are moving to digital self-service channels. And support & service care agents are handling more complex inquiries & support of customers. In response, business services providers are focusing on improving all touchpoints in their customer care operations and providing better customer experience and convenience.

Placing customer care at the organization level and managing customer care services are typical for any organization, Surety Telco provide you subscription-based model for 24x7 customer care services which combine human skills with advanced digital technologies.

Our SmartCare solutions customize customer journeys based on business products, empower agents, involve latest technologies, enable you to anticipate customer needs and respond to them quickly and with greater relevance. Organization’s no need to investment in customer care center setup, Surety Telco will manage customer care center at own premises and provide agent-based customer care services for respective organization, customer can contact through various channel with SmartCare i.e., call on dedicated IVR number of the organization, Integrated IVR system to Agent transfer, web-based white-label customer complaint/ticket registration panel and resolutions tracking, L1, L2, L3 level complaint assignment and follow-up. Customer can track their complaint through web portal, Various MIS report for organization management regarding customer complaint and solutions. It will also support integration with Core System for customer verification for ad hoc services.

How SmartCare Solutions Can Help You:

  • 24x7 Support Availability.
  • Dedicated IVR Number of Organization
  • Prerecorded welcome voice play on call
  • Multi-Channel Supported IVRS
  • Integrated IVR system with call transfer to Agent
  • Integrated IVR with customer complaint/ticketing CRM system
  • Industries expert agent team to handle customer call
  • Dedicated agent team.
  • Web-based white-label customer complaint/ticketing Panel
  • Zero investment and maintenance cost at Organization level
  • Product wise support and complaint registration.
  • Complaint tracking Panel for Organization
  • MIS Report for management of Organization